What Sorts of Things Does the PSQ Ask About?

 

The PSQ provides useful feedback to doctors by providing a measure of the patients’ opinion of the doctor’s relationship and empathy during a consultation. The evidence provided is useful in helping trainer and trainee to address needs and facilitate educational shift during the training period.

 

The PSQ is designed to ask patients of their experience with you; in particular it asks the patient how good the doctors was at:

 

 

 

 

How Does It Work?

 

1. The forms and letters of explanation should be handed to consecutive patients (irrespective of their likelihood of responding) by the receptionist, continuing into subsequent days if necessary

 

2. Receptionist and trainer complete the declaration form and return to Deanery

 

3. Patients complete the forms and hand back to receptionist. This should continue until 40 completed forms have been returned

 

4. The results need to be entered online

 

5. Once submitted, results are sent to the Educational Supervisor. Results will include mean, median and range for each question. Results are anonymous.

 

6. The Educational Supervisor familiarises him/herself with the feedback prior to the interview and aims to assimilate the numerical scores within the context of the trainee’s overall performance.

 

7. The feedback discussion should centre around the trainee’s expectations in relation to the mean, median and range for each question

 

i think they're satisfied, don't you?

 

 

 

Do You Have Any Guidance?

 

You should by now know better..... of course we do!

 

* Read, familiarise and ensure you understand each of the components above. Ask your trainer for clarification on any points which raise concern or you are unsure of.

 

* Hopefully, you can recognise that all these components are elements of good communication skills. Therefore we recommend getting the following book and practising the skills within it which will help you achieve the above.

 

* Skills for Communicating with Patients by Jan Van Dalen, Jonathan Silverman, Suzanne Kurtz, and Juliet Draper (the yellow book, not the green one)

 

* Practising these skills will

A) ensure most of your patients are happy (which also ensures they engage with whatever you advise = concordance) thus helping you to stop worrying about what they might tick and

B) provide a great foundation for building your communication skills and thus

C) making you a great doctor liked by most of your patients

 

* Use the structured rreview form (in downloads section above) to help you reflect on your patient satisfaction survey (and don't forget to bring this with you to the next educational supervision meeting and upload it to your e-portfolio).