NOE – referrals

WHY IS IT IMPORTANT TO LOOK AT REFERRAL LETTERS?

Essentially to ensure you are conveying the right amount of information in the appropriate context when communicating with colleagues. Your colleagues cannot make the right decisions without the necessary information. If you’re the one who is referring, the onus is on you to put the specialist in the picture.    The diagram on the right lays out the essential ingredients of a good referral letter.

CAN YOU SUGGEST A WAY OF LOOKING AT REFERRAL LETTERS?

There’s a referral assessment tools in the downloads section of this page that you can use to help figure out how good your letters are and how you can make them better.

One way to do it is to look at a minimum of 3 random letters during your GP post with your trainer.  Alternatively, why not suggest holding weekly practice referrals meeting – so that other docs learn too and you can learn from them.  For this to work though, it is essential that members read out their letter word for word and not to expand on the case before the letter is read out in its entirety. That helps to decide whether there is enough information placed in appropriate context. Many practices these days hold referral meetings. If yours doesn’t, why not suggest it? Take the lead.