SKILL BUILDERS – working on microskills

AGENDA SETTING
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BREAKING BAD NEWS
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COMMUNICATING RISK
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CONFLICT MANAGEMENT
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COUNSELLING & COACHING
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DATA GATHERING (ICE & Cues)
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DECISIONS, DIAGNOSES & PROBLEM-SOLVING
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DIFFICULT CONSULTATIONS
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EMPATHY
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EXPLANATIONS
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NEGOTIATION & PERSUASION SKILLS
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NON-VIOLENT COMMUNICATION (COMPASSIONATE COMMUNICATION)
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THE TWO S’s – SIGNPOSTING & SUMMARISING
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TELEPHONE SKILLS
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