SKILL BUILDERS – working on microskills

AGENDA SETTING


BREAKING BAD NEWS

COMMUNICATING RISK

CONFLICT MANAGEMENT

COUNSELLING & COACHING

DATA GATHERING (ICE & Cues)

DECISIONS, DIAGNOSES & PROBLEM-SOLVING

DIFFICULT CONSULTATIONS
Resources

EMPATHY

EXPLANATIONS

NEGOTIATION & PERSUASION SKILLS

NON-VIOLENT COMMUNICATION (COMPASSIONATE COMMUNICATION)

THE TWO S’s – SIGNPOSTING & SUMMARISING

TELEPHONE SKILLS