THE “SET - GO” METHOD OF DESCRIPTIVE OUTCOME-BASED FEEDBACK

Group members to base their feedback on:

1.	What I Saw
descriptive, specific, non - judgmental

Facilitator to prompt if necessary with either or both of:

2.	what Else did you see
what happened next in descriptive terms	

3.	what do you Think John?
reflecting back to the doctor on the video who is then given an opportunity to acknowledge and problem solve himself

Facilitator then to get the whole group to problem solve

4.	Can we clarify what Goal we would like to achieve
outcome-based approach

5.	Any Offers of how we should get there
suggestions, alternatives to be rehearsed if possible

From: 
•	Kurtz SM, Silverman JD, Draper J  (1998)  Teaching and learning Communication skills in Medicine. Radcliffe Medical Press  (Oxford)
•	Silverman JD, Kurtz SM, Draper J  (1998)     Skills for Communicating with Patients.
Radcliffe Medical Press   (Oxford)