The universal GP Training website for everyone, not just Bradford.   Created in 2002 by Dr Ramesh Mehay

Bradford VTS Online Resources:

Practice Management

Handling & Learning from Complaints

Expect and embrace complaints!

Society is changing and complaints in the NHS are more common now than inthe 1970s and 80s.   We should not see that as a bad thing!   Complaints are a great opportunity for reflecting on things and making them better.   They help fine tune your behaviour and the service you provide.   So, start seeing them in a more positive light.

My GP Trainer said to “The only complaint to be scared of is the one where YOU KNOW you have done a wrong”.  Complaints are common.  Expect 1-2 in General Practice every year about you as a person.   Any more, then there really is something to look at more deeply.   But my GP Trainer also said “The doctor I get have sometimes a concern about is the doctor who never gets any complaint” and he was saying that because you cannot please all of the people all of the time.  

And remember, always put yourself in the patient’s shoes.  You’ll then truly understand their thoughts and feelings and this will help you to do the right thing.

We can learn a lot from the business sector

Watch this clip and see if there is anything there that is transferrable from the customer setting to the patient setting. 

And for a bit of fun, here is a clip from Fawlty Towers.   How not to handle a complaint.  Manuel is a waiter from Spain who speaks little English.  

Have you recieved a complaint? Under Investigation? Feel low, depressed?

Please ring the BMA Doctor’s Support Wellbeing Service.

Please speak to your GP Trainer and Training Programme Directors.

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How IT ALL STARTED
WHAT WE'RE ABOUT
WHO ARE WE FOR?

Bradford VTS was created by Dr. Ramesh Mehay, a Programme Director for Bradford GP Training Scheme back in 2001. Over the years, it has seen many permutations.  At the time, there were very few resources for GP trainees and their trainers so Bradford decided to create one FOR EVERYONE. 

So, we see Bradford VTS as  the INDEPENDENT vocational training scheme website providing a wealth of free medical resources for GP trainees, their trainers and TPDs everywhere and anywhere.  We also welcome other health professionals – as we know the site is used by both those qualified and in training – such as Associate Physicians, ANPs, Medical & Nursing Students. 

Our fundamental belief is to openly and freely share knowledge to help learn and develop with each other.  Feel free to use the information – as long as it is not for a commercial purpose.   

We have a wealth of downloadable resources and we also welcome copyright-free educational material from all our users to help build our rich resource (send to bradfordvts@gmail.com).

Our sections on (medical) COMMUNICATION SKILLS and (medical) TEACHING & LEARNING are perhaps the best and most comprehensive on the world wide web (see white-on-black menu header section on the homepage).

4th February 2024 

WHAT's HAPPENING?

Here are some updates planned over the next 6 months

  1. Updating the SCA exam pages with cases and videos.
  2. Clinical Specialty areas all being updated with current guidance and easy to understand diagrams and flow charts.
  3. Videos being created for some of the pages for those of you who prefer to watch than read.
  4. We’ve got some bradfordvts helpers to contribute and develop their own pages or areas of interest.  If you would like to be a bradfordvts helper, email me rameshmehay@googlemail.com
  5. We provide all of this for free. But it costs us money to run.  If you could kindly donate something, that would be great.  We do all of this for you.   Please hit the button below. xxx