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SOME RESOURCES TO SETTLE YOU IN

• There is a fabulous teaching resource set by Marie McCullagh and Ross Wright:   It’s called ‘Good Practice: Communication Skills in English for the Medical Practitioner’.   For more information, click here.   To buy it, click here (and click on the green book icons)
• London Deanery have produced two video resources that are pretty good
  • ‘Words in Action’ – a resource to aid to communication skills training.  The DVD uses real consultations recorded in the multi-cultural London borough of Lambeth to examine closely and systematically what goes on in conversations with patients who speak limited English, or who have a very different style of communicating from their GPs.
  • ‘Doing the Lambeth Walk’ – a companion resource aimed at doctors new to UK general practice. The DVD and accompanying booklet encourage practitioners to reflect on how they use their communication skills in English, manage the consultation and share decision-making with patients. It will help practitioners ‘tune in’ to the different ways in which patients speak and develop the skills needed to prevent and repair misunderstandings.
  • Each costs £5 but buy both for £8.50 (incredibly cheap!).    To order your copies, please contact Dale Burton at dale.burton@londondeanery.ac.uk or phone 020 7866 3123 or complete the slip below and return to Miss Dale Burton, 2nd Floor, London Deanery, Stewart House, 32 Russell Square, London WC1B 5DN
• Other good DVD resources are
  • Effective Consulting:The Five Key Tasks by Haymarket Medical
  • Effective Consulting: Interpersonal Skills for the CSA by Dr. Peter Tate
  • Again, both are available to buy here
• Particularly good books for starting to learn about communication skills are:
  • The Doctor’s Communication Handbook by Peter Tate
  • The Inner Consultation by Roger Neighbour
  • The Naked Consultation by Liz Moulton
  • Skills for Communicating with Patients by Silverman, Kurtz and Draper (one of the best books, but better read after one of the above three)
  • You can order any of these here

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